As COVID-19 has imposed social/physical distancing on business and individuals alike, businesses are looking for digital solutions that enable contact-less commerce and remote work operations amid this global pandemic. Chatbots are the answers to many challenges posed by the pandemic, from social distancing to increased volume of customer/employee queries to remote working. Chatbots add immense…
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As COVID-19 has imposed social/physical distancing on business and individuals alike, employers are looking for solutions that enable business continuity in the midst of this global pandemic. This is especially true of businesses deemed as “essential” and that must continue to operate. We wanted to share one example of how Unvired has helped a US-based…
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As we look back at 2018, two main themes standout from our various developments and technology innovations. First of all, we are thrilled that Unvired catalyzed the adoption of Chatbots in the Enterprise and second is the huge progress made in digitizing the enterprise (forms, IoT etc.) for our customers. Other than the key drivers,…
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Have you ever waited for a boss to approve your leave application? Then, you know that restless feeling as you pray that you get a fast response. It is not that your boss does not want you to relax. It is just that in an era of communications overload, it is easy to miss such…
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Let’s face it—you work hard and get the job done. Now, it is time for some fun in the sand. Yet, planning your vacation is not always fun. The last time, you had to log in to SAP, click multiple times to apply for leave, and worse still, send multiple reminders to your very busy…
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Are You Ready For Digital Assistants and Powerful Apps for your Industrial Success? Watch this episode of Industrial Talk Podcast with Scott MacKenzie where Alok Pant, CEO of Unvired, shares the insights on how Digital Assistants, Chat Bots, and Apps will impact you, your career and your Industrial business. About the Industrial Talk Podcast: Industrial Talk is about…
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Feeling overwhelmed by procurement-related queries from your employees or suppliers? Or even your customers? Is your Procurement Call Center/Help Desk inundated with questions about Order Status, Payment details, or Shipping status that prevents them from focusing on more strategic tasks? If that is the case, perhaps, it is time for you to consider deploying a…
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We have been hearing a lot that chatbots will reduce human jobs in the coming years. We are already seeing this trend in industries like Manufacturing, Engineering, and Customer Service among others but can Chatbots replace Doctors and Nurses in Healthcare? The answer is ‘Very Unlikely’ given the fact that each person is unique in…
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In today’s highly competitive environment, customer experience is the key to increase sales and enhance customer loyalty. Today’s tech-savvy customers are smarter than ever and they expect the answers at the click of the button and effortless customer service. They hate to call customer care due to long wait times and multiple navigation paths. They…
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If you asked me what a chatbot was six months ago, I would have fumbled about, talking to my experiences with my telco provider over live chat. Yet here I am today, feeling richer and empowered from the experience I have had as the project & product manager delivering a chatbot, integrated with promotional cartons…
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In today’s highly competitive business environment, Customer Service is one of the main pillars of any organization. Customers will stay loyal only if you give them a great customer service experience. In any business, issues are always going to arise but if your customers know that their complaints will be addressed properly with quick turnaround…
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I am new to this world, and still an infant. I was born out of the marriage of email overload and mobile app hell. Mobile apps maintenance costs were increasing and texting/chatting became the rage. So, these powerful forces combined, and I, the chatbot, was born. Much is expected of me, and I am losing my childhood…
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Of late, chatbots are the rage, and their use has been proposed in various business scenarios. Sales, Marketing, Retail, Banking—you name it. In our mind, one of the best use cases for chatbots is in Customer Service. Here are some ways chatbots can enhance customer service and make agents more productive: Simpler Interface: The chatbot interface simplifies work…
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Bots are the new apps! Is this really true? Will the Bots eat the Apps? Will the Apps go the traditional camera way? Baa Baa App Stores Have you any Apps? Yes, sir, yes, sir, 3 phone screens full; One for the master data, And one for the dashboard, And one for the little sales…
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Chyme Launch! Communication has evolved rapidly in the last few years – from emails on PCs to mails on mobile and messaging on mobile. Mobile mails shrunk the conversations in size. Messaging made remote conversations more humane unlike mails. Enterprise system access has changed rapidly too in the last decade. Traditional web based or PC…
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