Increase Service Agent Productivity
Chatbots can free up the time of Service agents so that they can resolve the more complex tasks, take up more Cases, and increase customer satisfaction
Mundane, repetitive tasks like ticket creation, data entry, and incident updates can be performed by chatbots 24/7 that increases agent productivity significantly
Agents can be alerted via Notifications when an event happens related to High Priority tickets. Managers can View Reports about ticket volumes and ticket resolution time trends
Improve Customer Interaction
Chatbots can answer customer queries /FAQs with Machine Learning built-in that makes the responses more intelligent over time.
Chatbots can help customers complete various interactions without the need for a human agent. For example, a consumer can report an accident/loss to an insurance company, and receive a Claim reference number with the help of a Claims Assistant/chatbot.
Leverage Existing Investments & Quick ROI
You have invested in CRM & Support System software. Now, increase the value of your investments by making it simpler for your Support/Service agents to deliver superior customer service by using the Standard Chyme Intelligent Bot for Customer Service.
You can extend the Standard Bot in a matter of days to get Quick ROI, and your Customer Service team can start using it productively in as little as 45 days.
After launch, we will fine-tune the NLP and train the Bot to optimize results for you.