Confessions of a Chatbot

I am new to this world, and still an infant. I was born out of the marriage of email overload and mobile app hell. Mobile apps maintenance costs were increasing and texting/chatting became the rage.  So, these powerful forces combined, and I, the chatbot, was born. Much is expected of me, and I am losing my childhood…

Chatbots and Customer Service-Soulmates?

Of late, chatbots are the rage, and their use has been proposed in various business scenarios. Sales, Marketing, Retail, Banking—you name it. In our mind, one of the best use cases for chatbots is in Customer Service. Here are some ways chatbots can enhance customer service and make agents more productive: 1.Simpler Interface : The chatbot interface simplifies…