Chyme User Guide

Thank you for choosing to create an account on Chyme. This guide will help you to use Chyme in the browser. Native applications for iPhone, iPad and Android are also available on the AppStore and Play respectively. Desktop apps for Windows and Mac can also be downloaded from the download page.

A normal user will have free access and limited control but you can always upgrade to our customised plans for unlimited control in the web app.

At present, Chyme is available by invite-only while we prepare for a larger rollout. Please fill out the invite form to Chyme In!

Once you receive the invite, choose your preferred domain name and if not already taken you will be provided an option to create it. We recommend that you use a known acronym of your company name so your staff will be able to identify with it easily. Remember to use the invite code included in your email.

Your email will need to be validated before we provision your domain and activate it. This process will take a few minutes and an email confirmation with a URL to login and start Chyming will be sent to you. In case of any issues, the Chyme team will get in touch with you to help.

Access your Company’s Chyme URL using any modern browser. If you don’t have the URL handy, please ask your system administrator for it. Enter your preferred username on the login screen. If you are already registered (or the name is already taken) you will be prompted for a password and you can either login or go back and change it. If your user is not taken and you have an email domain that your administrator has allowed for auto registration, an email will be sent to guide you through the user creation. Follow the email link and the on screen steps to start Chyming.

The profile is the digital representation of your Chyme identity. You can see the details of your account like your assigned role, your status byline, preferred language, profile picture etc. You can change your status and profile picture and let your colleagues find you easily. You can also change your password if required.

Feed provides the recently updated conversations on your Chyme Home Page. Feeds will show you updates about those Users/Groups/Channels/Bots who are on your list, as well as their old conversations. You can also start a new conversation with the Users/Channels/Group/Assistant by writing in your post feed.

Users can see all the messages directly exchanged with the other users. You can start a new conversation with other available Chyme users. Also, you can get brief details about users like Name, Status, Email Id as well as Group to which that user belongs to.

Groups are private groups that a user can create and add others. Only members have access to the group and can create conversations or join existing one based on their interest. Users can see all the conversations/messages exchange happened within that group.

Channels are administrator created “rooms” for announcements or collaboration. Channel members can post and converse in collaboration channels. Announcement channels can be used by channel administrators to send out company wide or announcements in lieu of an Intranet.

A bot is a micro-program that performs a specific task inside the Digital Assistant. So a digital assistant can be a collection of bots with each bot performing a specific task.

Chyme comes pre-packaged with a number of bots that allow business processes like Purchase Order and Purchase Requisition Approvals on SAP S4/HANA, Leave creation and approval, Order creation, Customer Management (Activities/Leads/Opportunities) on SalesForce, Helpdesk on ServiceNow, Zendesk etc. These bots are available for free with our standard assistants.

A Conversation is an interactive communication between two or more users in Chyme. Each conversation can be thought of as a “thread” of distinct communication between Users in a direct message or within groups or channels. Conversations are awesome with Assistants also. Conversations ensure you don’t get lost in the plethora of messages as they are all grouped distinctly. You can have as many conversations as you want active at any point in time. For example requesting a bot to help you apply for leave can be a conversation. Checking a customer’s order status when you are onsite is another.

You can send direct messages to the other users in Chyme via supported Chyme Messengers for sharing private messages or if you want to have some quick discussion with the other user.

Conversation with the Groups:

Groups are helpful for the short conversations where you can interact with other group members. These are useful for private conversations that are controlled by you. Any user in that group can participate in the conversation shared by other users. Also, it helps to manage the ticketing systems like Service Now and other help desk systems where you can report an issue and set Assignment Groups like “Database Team”, “Network Team” etc. Later, that issue can be assigned to anyone belongs to that group.

Conversation with the Channels:

Chyme provides few different ways to have a conversation and Channel is one among them. Channels can either be announcement only or collaboration. Announcement channels are a one way flow of information from administrators to staff. Collaboration channels allow users to participate in discussions with all other staff (for e.g. a Christmas celebration) or with a specific team (for e.g. Finance or Purchasing etc.) Team collaboration channels are best used for topics that are sensitive or confidential, or limited to a small group of members.

The other advantage of Channels is that messages due to external events can be directly posted to users who need to look into it. For example a customer creates a ticket in ServiceNow or Zendesk an alert can be sent to the “Customer Support” channel. Support team members who are online can quickly react and help resolve issues.

A digital assistant is your own AI powered assistant who can understand your natural language queries and provide you most relevant responses. Digital assistants are conversational. So consider digital assistants as a conversational interface to functions that are handled by traditional screen or form based applications. Instead of filling out forms to make data requests, you can send voice or text messages in natural language. Instead of structured display of responses in lists and detail pages, the response from the digital assistant is messages in a conversation and is so much more natural (or voice). Assistants are fantastic for capturing unstructured notes and other submissions and make sense out of them.

Chyme, not only supports the natural language communication but also supports the conversations with follow up questions and answers the way we humans communicate.

Chyme has fantastic messengers available for Web, Desktop and mobile on iPhone/iPad and Android. If your company already has a messenger of choice such as Skype or Facebook Workplace, fret not for Chyme covers you there also. You can see a list of supported messengers and associated bots enabled and configured by your administrator.

Supported Messengers: Slack, Skype, Skype for Business, Lync, Facebook Messenger, Facebook Workplace, Google Assistant, Spark, ServiceNow, Salesforce Chatter etc.

The first and most important step is to associate your Chyme account with the external account so that conversations flow. This is a little different for each of the supported messengers.

Slack – Click on the Add To Slack button. Once the association is complete, switch to the Slack client. Start a conversation with the assistant to proceed.
Skype/Skype for Business/Lync – Click on the Add to Skype button. Once the association is complete, switch to the Slack client. Start a conversation with the assistant to proceed.
Spark – Ask your administrator for the chatbot’s id in Spark and simply add it to the Spark client. For e.g it will be something like chymebot@sparkbot.io and start conversing. You will be prompted for your Chyme account details to associate.
Facebook Messenger and Workplace – You can access published bots by searching for them in Messenger or Workplace chat. Start a new conversation and you will either be prompted for the Chyme account details or association will be automatically be performed based on how your administrator has configured it.

Any assistant operation that can be performed with Chyme Messenger can be performed with any of the other external messengers.

The list shows all the messengers that are available in your company and you can associate your Chyme identity with any of them. Once associated, any of these assistants will perform the same functionality via all the messengers. You can apply for leave for example via Workplace or check your order status on Slack etc.

After login (either web or mobile), you can start conversing with other users or assistants.

Click on the Bots/Assistants menu on the left and open the list of assistants your administrator has enabled for you. Now click on the + button to start your first conversation. Type Help and send it to get started. The assistant will respond with the most common tasks that can be performed. For example if an HR assistant has been enabled, typically you can check your leave balance and apply for leave.

While you can type any query directly, quick help buttons are provided with most responses for a fast and consistent experience.

Conversations with users (or Groups/Channels) are also the same. The experience is similar, either from the feeds screen or the individual screens click on the + button to start a new conversation. To chat in an existing conversation, just open the conversation and join it.

Have fun Chyming!