Help Desk Assistant

Consumerize Help Desk
via Messaging/Voice

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Avoid unnecessary and repetitive incidents
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Reduce support hours and cost on repetitive tasks
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Increase speed of support
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Improve support staff productivity
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Out of the box integration with ServiceNow and other helpdesk systems
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Natural language and AI enabled conversations
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Machine learning enabled knowledge tree to provide the right solution to the right person

Self-Service

Get your job done without waiting for anybody

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Reset / unlock passwords for your PCs, enterprise systems and other services.
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Restart systems and services
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Start builds

Automation

Automate tasks. Relieve help desk personnel from mundane tasks and make it easy for support executives to complete routine tasks.

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Send alerts for routine tasks, build requests, access requests, etc.
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Approve various requests
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Initiate employee onboarding and complete employee exit formalities

Knowledge

Access Knowledge to answer queries from users. Avoid unnecessary incidents with suggestions to solve the problems from Knowledge Base or known workaround for issues.

Issue Management

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Report issues easily to get help from human agents
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Get notified about new issues, issue updates and resolutions
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Provide help, resolve and close issues

Reporting / Escalation

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Inform business heads when criticality changes
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View issue summary and other reports