Chatbots and Customer Service-Soulmates?

Of late, chatbots are the rage, and their use has been proposed in various business scenarios. Sales, Marketing, Retail, Banking—you name it. In our mind, one of the best use cases for chatbots is in Customer Service. Here are some ways chatbots can enhance customer service and make agents more productive: 1.Simpler Interface : The chatbot interface simplifies…