Chatbots offer a great way to re-define consumer engagement for insurance companies in several areas. They enable a 24/7 Virtual Assistant that can provide customer service round the clock.
For example, a consumer can notify the insurance company of an accident very easily via a simple conversation. They can create a First Notification of Loss using a Claims Assistant.
Consumer Product companies have sales persons making daily sales calls to customers. During their interaction with customers, they need access to account information including credit availability, account history, sales discounts, and available inventory. Typically, the sales persons will make a phone call to a Sales Help Desk to inquire about these matters.
Chatbots offer a great way as a Virtual Sales Assistant to increase the productivity of the sales persons by providing them with information at the tip of their fingers in a self-service mode.
This Virtual Sales Assistant can be made even smarter with the use of Artificial Intelligence (AI). AI enabled chatbots can prompt the sales person to suggest additional products to the customer at the Point of Sale by analyzing the buying patterns of the customer.
Oil & Gas
Asset Management is a great area to leverage chatbots to simplify the work of Maintenance workers. Maintenance workers are focused on doing their equipment inspection Rounds and execute their Work Orders for Preventive or Reactive Maintenance.
In some cases, chatbots are a better alternative to mobile apps in the Field. Imagine how one can ease the life of the Maintenance workers by allowing them to create a Notification using a simple text or even Voice. See it in action by clicking on the link below: