Communication has evolved rapidly in the last few years –from emails on PCs to mails on mobile and messaging on mobile. Mobile mails shrunk the conversations in size. Messaging made conversations more human like unlike emails. Messaging/Texting has been embraced by users. As per the report from 'BI Intelligence', active monthly users of top 4 messaging apps (WhatsApp, Facebook Messenger, Viber, and WeChat) have surpassed the top 4 social networks (Facebook, Twitter, LinkedIn, and Instagram). This implies that messaging apps are going to be the platforms of the future and Chatbots will be how users increasingly access all sorts of applications/services.
Due to the advancements in Artificial Intelligence (AI), Machine Learning, Natural Language Processing (NLP), and Voice, enterprises have started opting for Chatbots for various business scenarios. This enables enterprises to enhance customer engagement/customer service, reduce costs, automate business processes, collaborate with vendors, and make employees more productive.
Whether you are building a Chabot yourself or outsourcing the development to a third party vendor, it is important to plan ahead. Download our guide for the deep insights into how to implement your Chatbots strategy and understand the basics of Chatbots development to prepare your company for smarter and faster execution.